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Shipping & Returns

Shipping Destination

Currently we ship to all UK destinations. Shipping charges on the site relate to UK destinations only. We can ship to destinations outside of the UK, Europe , USA and Canada. Frozen products to UK mainland only.

Shipping will only be made to the card holders billing address unless special arrangements are agreed prior to despatch of your order.

Certain substances and products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website.

We try to send orders as soon as possible. www.pulpastore.co.uk sends out Goods under 2kg by Royal Mail . Prices quoted are first or second class postage prices from the Royal Mail for the weight on the total order.

Shipping and postage

FREE UK DELIVERY ON ORDERS OVER £55.00, For retail customers please contact us.

*Please Note: Shipping tariffs correct at time of publication (April 2011). Pulpastore.co.uk reserves the right to alter without notice or prior warning, any shipping tariffs

Returns Policy Pulpastore.co.uk (Richard Henry Consulting ltd) makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent. If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card account, provided the goods are returned to us within 7 days of their receipt, in the original undamaged packaging and in a re-saleable condition. We regret, however, that we cannot, in this case, refund return postage costs. If you have not received your order within 15 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent. Customer Services email sales@pulpastore.co.uk

Refunds If your purchase from pulpstore.co.uk is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund (Refunds are at the discretion of the management). Refunds for valid claims will be made via the same method of payment as used to place your order.

Our Commitment to You - 100% Money Back Guarantee

Richard Henry Consulting Ltd are so certain that you will be completely satisfied with our selection of natural products, that we offer a 30 day money back guarantee from receipt of goods.
Simply try our products for at least 20 days. If you are not completely satisfied - for any reason - Contact us via Email (sales@natural-alternative-products.co.uk) or telephone ( 01618832677) include your order number and please state full the reason for the return for our records and return the product to us within the 10 days for a complete refund less shipping fees . You are responsible for return postage fees and please get proof of postage.
Post the item back to:
Richard Henry Consulting Ltd
(Returns Dept )
PO BOX 313
Whitefield
Lancashire
M45 6WS
Once your return is received and inspected by our staff we will process your refund and automatically apply a credit to your credit card or original method of payment .
Please note that depending on your credit card company/Paypal, it may take an additional 2-7 business days after your credit is applied for it to post to your account.
Product descriptions are merely a copy of the manufacturer's information, and hence, we are not directly responsible for the marketing text made about the products


Stock Availability Whilst every effort is taken to ensure all items in the store are always in stock, from time to time some items will be temporarily out of supply.Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted in an email.If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at sales@pulpastore.co.uk with the details of the item you wish to purchase and we will do our best to try and get it for you.Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. pulpastore.co.uk accept no responsibility for variations in colour or style due to the settings on the users monitor. Pulpastore.co.uk reserve the right to alter without notice or prior warning, prices of products and conditions of sale.


We welcome your feedback on any of our policies.

Contact Us If you need to reach us, please email sales@pulpastore.co.uk

you can call on 01617980671 or write to us at Richard Henry Consulting Ltd PO BOX 313 Whitefield M45 6WS

pulpastore.co.uk is the website of Richard Henry Consulting Ltd

RICHARD HENRY CONSULTING LIMITED
260-8 CHAPEL STREET
SALFORD
MANCHESTER
M3 5JZ
Company No. 05325150

Medical Disclaimer All product descriptions and/or any advice given either by telephone or via email should only be used as a guide and further guidance from a medical professional should be sought if you are intending to use any of the products purchased from this website. If you are intending to use a product purchased from this website in relation to a pre existing medical condition, a child's medical condition or if you are pregnant then a medical professional should be consulted before you start any course of treatment. We accept no liability nor responsibility for the claims of the manufacturer nor do we accept any responsibility if the stated dosage is exceeded or not strictly adhered to.

www.pulpastore.co.uk does not accept responsibility for the use of products displayed within this site. All information contained within this site is included for educational, historical and scientific purposes and it is not our intention to condone, promote or incite the use of illegal or controlled substances.

www.pulpastore.co.uk and their staff do not accept responsibility for unsolicited manuscripts or photographs submitted to the site.

This website should in no way be used to promote political or illegal activities.

Statements in this website have not necessarily been evaluated and should not be considered as medical advice. These products are not intended to diagnose, treat, cure or prevent any illness or disease. For diagnosis or treatment consult your physician.

www.pulpastore.co.uk does not wish to induce any persons to act in conflict with their national law and cannot be held responsible for those who do.


UK Royal Mail 1st class deliveries
This service usually arrives the day after it is shipped, but may sometimes take longer. There is no compensation available for lost packages and the maximum order value that can be sent via First Class is £25.00.

UK Royal Mail 1st class signed for deliveries
This service usually arrives the day after it is shipped, but may sometimes take longer. Recorded delivery is shipped along with standard first class mail, however, it requires a signature upon arrival. Compensation is available for lost packages from the Royal Mail for up to £28.00.

International Standard Mail is used to send small packages overseas. There is no tracking facility available, and no compensation for lost packages. We are told that packages take around a week to arrive at their destination, however packages have been known to take as long as two months in extreme cases. For these reasons, we will only ship orders under £20 using this method.


How fast is International Signed For™?

If you use International Signed For™ with Airmail delivery, our target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world. By Surface Mail, it may take up to two weeks for Western Europe, four weeks for Eastern Europe, and up to twelve weeks elsewhere


How fast is Airsure™?

All Airsure™ mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than our target Airmail delivery time of three days to Western Europe, five days to Eastern Europe and seven days for the rest of the world. However, Airsure™ is not a guaranteed courier service

USA and Canadian Customers:

The Company will not indemnify the Insured under Products liability against liability arising directly or indirectly in connection with
(a) Goods sold or supplied by the Insured to the United States of America or Canada &/or
(b) Goods which to the best of the Insureds knowledge and belief are intended by the Insured or any other party to be and are in fact sold or supplied to the United States of America and/or Canada


Products sold or supplied by pulpastore.co.uk are not intended for the treatment, prevention and cure of any medical conditions. Never exceed recommended intake unless professionally advised.

VAT Reg 861 2178 31
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